WHAT TO DO IF YOU HAVE A COMPLAINT

If you wish to register a complaint, please contact us:

…in writing:
Thomas Heald Ltd
Complaints Department
11 Napier Court, Gander Lane
Barlborough Links
Chesterfield
Derbyshire
S43 4PZ

…by phone:
01246 570078

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Further information about the FOS is available free of charge from their website:
www.financialombudsman.org.uk

…or you can write to them at:
The Financial
Ombudsman Service
Exchange Tower
London
E14 9SR